Ordering & Shipping

Venom Supplies supports academic, biotech, and pharmaceutical customers worldwide. Below you will find guidance on quotes, ordering, shipping conditions, and regulatory considerations.

How to Order

Request a quote: Use the Contact page or email orders@venomsupplies.net with product SKUs and quantities.
Receive formal quotation: Our sales team will provide pricing, lead times, and shipping options within two business days.
Submit purchase order: Once approved, send your institutional PO referencing the quotation number.
Order confirmation: You will receive confirmation with expected ship date and tracking information.

Credit card and prepayment options are available for qualified customers.

Regions Served

We ship to academic and commercial research organizations in:

North America (USA, Canada, Mexico)
European Union and United Kingdom
Asia-Pacific (Australia, Japan, Singapore, South Korea, and others)
Select countries in South America, Middle East, and Africa

For destinations not listed, contact us to confirm feasibility and regulatory requirements.

Shipping Conditions

Cold-Chain Logistics

Lyophilized products ship on dry ice or gel packs depending on stability profiles. Temperature indicators verify transit conditions. Upon arrival, transfer vials promptly to specified storage (−20 °C or −80 °C).

Packaging

Products are packed in tamper-evident containers with secondary insulation. Outer cartons display UN3373 biological substance labeling where required.

Lead Times

Made-to-stock items typically ship within 3–5 business days. Made-to-order products may require 2–4 weeks depending on complexity. Expedited processing is available for urgent needs.

Regulatory & Export Considerations

Certain venoms and toxins are subject to CITES regulations or national import restrictions. Venom Supplies prepares export documentation, including:

CITES permits for Appendix II species
Harmonized Tariff Schedule (HTS) codes
Commercial invoices and packing lists
Safety Data Sheets in destination-language formats (upon request)

Customers are responsible for obtaining import permits required by their national authorities. Our logistics team can advise on typical documentation needs for common destinations.

For controlled substances (e.g., saxitoxin standards), additional permits may be required. Allow extra lead time for regulatory clearances.

Returns & Quality Issues

If a product arrives damaged or fails to meet specifications, contact our support team within 14 days of receipt. Provide lot numbers and a description of the issue.

We will coordinate replacement or credit after reviewing the claim. Do not dispose of product before receiving instructions.

Ready to Order?

Submit a quote request or speak with our sales team about your project needs.

Request a Quote